Bristol Child Contact Centre

Privacy

Privacy Policy

Bristol Child Contact Centre Privacy Policy

Our Privacy Policy explains:

What information we collect and how we collect it
Why and how we use your information.
How long we keep your information
How we may share your information
Your rights on the information we hold about you
Security-how we keep your information safe
Changes to this Privacy Policy
How to contact us

The Data Controller is Bristol Child Contact Centre.

Information We Collect

In order to provide our services and for the other purposes set out in Use of Information below, we collect and process Personal Data from the users of our Contact Centre and from volunteers who work with the Bristol Child Contact Centre. We may collect the following information

Personal information (for example, your name, email address, mailing address,phone numbers, date of birth and address)
Sensitive Personal Data
Attendance information (such a attended, number of absences and absence reasons)
Safeguarding incidents

From time to time and as permitted by applicable law(s), we may collect Personal Data about you and update any existing Personal Data that we currently hold from other third-party sources

We only collect information which has been provided to us by the person concerned or with their consent. Sources of information include:

Safe Referral process from the NACCC website
Pre visit checklist

We may also collect information from telephone conversations, emails and written and verbal communications and from records of the Contact Centre sessions.

How we Use of Information

Your Personal Data may be used in the following ways:

To provide our services to you,
To respond to your requests and inquiries,
To improve our services (for example evaluations forms)
To request your participation in surveys, or other initiatives which help us to gatherinformation used to develop and enhance our services,
To comply with applicable law(s) (for example, to comply with a search warrant orcourt order) or to carry out professional ethics/conduct investigations,
To enable us to provide, to maintain our own accounts and records and to supportand manage our

Consent and lawful Processing of data.

Our legitimate interests, which include processing such Personal Data for the purposes of

providing and enhancing the provision of our
administration and programme delivery
for dealing with medical needs-any information you provide we must have hadexplicit consent to
all other cases: that it is necessary for our legitimate interests which are to run thecontact centre

How long will we keep your information?

File Type	Retention Period
HR files Employment references Redundancy details	6 years after employment/volunteering ceases
Parental leave	5 years from birth/adoption or 18 if child receives a disability allowance
Disclosure and Barring Service Certificate (formerly Criminal Records Bureau disclosures certificates) obtained as part of the vetting process.	The actual disclosure form must be destroyed after 6 months. However it is advisable that organisations keep a record of the date of the check, the reference number, the decision about vetting and the outcome.
Finance records Income tax, NI returns, income tax records and correspondence with IR, Parental leave, Wages and salary records	HMRC advise you must keep records for 6 years from the end of the last company financial year they relate to, or longer if: they show a transaction that covers more than one of the company’s accounting periods.
Supported contact only – Referrals, with court orders or CAFCASS involvement, pre- visit forms, attendance records	Securely disposed of after three years unless a safeguarding or child protection issue
Supported contact only – Self-referrals with NO court order or CAFCASS involvement, pre- visit forms, attendance records	Securely disposed of after one year unless a safeguarding or child protection issue
Information relating to paid/unpaid staff not covered above that are not used for three years should be treated as confidential waste and disposed of as such.	Securely disposed of after three years.
Accident books and paperwork relating to safeguarding or child protection issues about a specific child	Should be kept indefinitely as children can request this information up to the age of 25 years by Local Authorities.

Sharing and Disclosure to Third Parties

We may disclose your Personal Data to third parties from time-to-time under the following circumstances:

You request or authorise the disclosure of your personal details to a third
The information is disclosed as permitted by applicable law(s) and/or in order tocomply with applicable law(s) (for example, to comply with a search warrant or court order).
The information is provided to service providers who perform functions on our
Hosting providers for the secure storage and transmission of your data
Legal and compliance consultants, such as external counsel, external auditors
Technology providers who assist in the development and management of our webproperties

Subject Access/User Rights

As a user, you are subject to the following rights:

The right to be informed of the use of your Personal Data
The right to access and/or to require the correction or erasure of your Personal Data
The right to block and/or object to the processing of your Personal Data
The right to not be subject to any decision based solely on automated processing ofyour Personal Data
In limited circumstances, you may have the right to receive Personal Data in a formatwhich may be transmitted to another

If you have a complaint in relation to the processing of your data carried out under this Privacy Policy, you have the right to lodge a complaint with the Information Commissioner Office .

You may seek to exercise any of these rights by sending a written request to Bristol Contact Centre Coordinator who will respond within 28 days.

Information security

We are working to protect your personal information that we hold, its confidentially, integrity and availability.

We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to
We restrict access to personal information to contact centre staff and volunteers subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these
We have Security Information Policy in place which defines the measures we take to protect your personal information. We use a combination of technology and procedures to ensure that our paper and computer systems are protected, monitored and are
We only use third party service providers where we are satisfied that they provide adequate security for your personal

Compliance and cooperation with regulatory authorities

We regularly review our compliance with our Privacy Policy. If we receive formal written complaints, we will contact the person who made the complaint to follow up.

Changes

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent.

How to Contact Us

Bristol Child Contact Centre Leonard Hall
Trinity-Henleaze United Reformed Church
Waterford Road
Henleaze
Bristol
BS9 4BT

Mobile: 07511290505

Email: info@bristolchildcontactcentre.org.uk

Adopted February 2021

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